Support

Additional resources to help use our software with ease

Common errors

The error message "Software protection key not found!" appears.

If this message appears when you start the software, please go through the following instructions step by step:

  1. Ensure you have the correct software package installed.
  2. Check whether the software protection key's LED light is on. If not, try plugging the key into a different USB port.
  3. Download the latest driver of the software protection key from our Downloads page. Install the driver, and restart your computer after installation.

If the problem persists, please contact us.

Compatibility

The supported platforms are Windows 10, 8, 7, Vista, XP, 2000 and Windows Server 2019, 2016, 2012, 2008, and 2003.

There is no limit on the data file size except the physical memory of your computer. To ensure that the software runs smoothly and efficiently, the minimum requirements are:

  • CPU - Pentium III or better
  • Hard disk - 30 GB
  • Memory - 256 MB

Software installation

How do I download the software after purchasing it?

After purchasing the software, you will get a customized software distribution directory. Please keep your download information in a safe place. All Geogiga commercial software can only be accessed with this information.

How many computers can I install the software on?

You can install the software on any machine, but only one USB software protection key is provided for a single licence. To run software on several machines simultaneously, please order a network protection key for multiple licences. Visit our purchase information page for more details about our licensing options.

Terms of use

What are the terms of use for the freeware?

You may download and distribute our free software, Front End Express. However, Geogiga does not provide technical support for our freeware and is not responsible for any results.

Training

Are there training courses provided to help learn the software?

Geogiga software is easy to use and learn. With the assistance of demos, tutorials, manuals, and free technical support, you will be able to learn how to use the software within a few days.

We can also provide onsite or online training courses as required. Please contact us for further information.