FAQ: Frequently Asked Questions

Can not Find Hardware Key

If the error message "Cannot find hardware key!" appears when you start the software, please go through the following instructions step by step :

  1. Ensure the software is installed on the same hard disk as the Windows system.
  2. Check whether the software protection key is firmly connected to the USB port.
  3. Use another USB port and try to restart the software.
  4. Confirm whether the software protection key has expired.
  5. Uninstall the software and then download and install the latest version.
  6. Repeat steps 1, 2, and 3 if required.
  7. Clean the driver of the software protection key from the Windows system with G3DriverCleanup.exe.
  8. Download G3DriverInstaller.exe and install the latest driver.

If the problem persists, please contact us .

Platform and Hardware

The supported platforms are Windows 2000, XP, Vista, 7, 8, 10, and Windows Server 2003, 2008, 2012, 2016.

There is no limit on the data file size except the physical memory of your computer. To ensure that the software runs smoothly and efficiently, the minimum requirements are:

  • CPU - Pentium III
  • Hard disk - 30GB
  • Memory - 256MB

Download Software

After purchasing the software, you will get a customized software distribution directory. Please keep your download information in a safe place. All Geogiga commerical software can only be accessed with this information.

Install Software

You can install the software on any machine, but only one USB software protection key is provided for a single licence.
To run software on several machines simultaneously, please order a network protection key for multiple licences.


Yes, you may download and distribute the free software. However, Geogiga does not provide technical support for the freeware and is not responsible for any results.

Training Course

Geogiga Software is easy to use and learn. With the assistance of demos, tutorials, manuals, and free technical support, you will be able to learn to use the software within a few days.

Each year, several courses are held internationally. We can also provide on-site training courses as required. Please contact us for further information.